Customer Care: CUSTOMERCARE@PALMNOOSA.COM.AU

Media Enquiries: MEDIA@PALMNOOSA.COM.AU

NOOSA HEADS BOUTIQUE +61 457 170 000

Shop 3, 71 Hastings Street, Noosa Heads QLD, 4567

MONDAY TO SATURDAY    10AM - 5PM

SUNDAY                               10AM - 4PM

To assist you with your fit, please refer to the sizing chart below for your best Palm Noosa standard fit. Please note that the size of each style will vary based on the intended fit of the item. For example, some of our styles are designed to be oversized and some are designed for a slim fit.

if your measurements are not consistent with a single column, use your waist measurement to determine your ideal size or reach out to our knowledgable customer care team, who are always happy to offer fit advice before you purchase.

Please don't hesitate to get in touch with us at customercare@palmnoosa.com.au. 

WOMEN'S MEASUREMENT GUIDE (SWIM AND APPAREL)  

CONVERSION

BUCKLE BELTS MEASUREMENT GUIDE

Many of our styles feature adjustable eyelet buckle belts. Please refer to our guide below which outlines the waist range each belt size is designed to fit.

METHOD OF MEASURING  

Bust • Measure around the fullest part of your bust and shoulder blades, then drop arms to your sides to measure

Waist • Measure around where you wish the garment to sit. As your measurements will depend on your personal preference. For example you may wish to wear our skirts high-rise or low-rise 

Hips • Measure around the fullest part of your hips

Sleeve • Measure from the middle of the back of your neck, across your shoulder and down your arm to your wrist

Length • All measurements are from the top of the shoulder (for tops and dresses) to the longest point of the item

MENS SHIRTS MEASUREMENT GUIDE

To help you find the perfect fit, please refer to the below sizing guide when taking body measurements. 

MEN'S SHORTS MEASUREMENT GUIDE

MEN'S SHIRTS MEASUREMENT GUIDE

SHIPPING 

All orders are shipped from Noosa Heads, Queensland, Australia.

Shipping is free on all Domestic and International Orders over $300 AUD. 

Shipping costs for orders less than $300 AUD are (Australian Dollars, including GST);

Please note, for all domestic and international returns, we do not provide return shipping labels. Your own return postage costs are not refundable.

For orders to countries outside of Australia, deliveries are shipped on a DDU (Delivery Duty Unpaid) basis, which means duties and taxes will be payable upon arrival in your country.

ORDER CONFIRMATION 

When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at customercare@palmnoosa.com.au

PROCESSING AND DELIVERY TIMES

All deliveries are Express Post. For Domestic deliveries we use Australia Post or StarTrack. For International deliveries we use Australia Post or DHL.

Orders are typically dispatched within 1 business day, with exception during sale and holiday periods, when deliveries may take 2-3 days longer.

Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel clicking on the link provided in the email.

Delivery times are within the Postal Carriers control, but we advise allowing 1-3 business days for domestic orders and 5-10 days for International orders.

ORDER CHANGES

If you require any changes to your order including incorrect address details and sizing, please contact us immediately at customercare@palmnoosa.com.au to ensure adjustments can be applied prior to the order being processed.

If your order has already been processed, Palm Noosa accepts no responsibility for incorrect details entered, however our usual returns process is available.

Shipments that are rejected by the receiver will result in the customer incurring redirection fees. In the instance that a shipment is rejected by the receiver, it is the customer's responsibility to contact us to notify us of the situation.

Palm Noosa reserves the right to cancel any order after purchase.

CURRENCY TAXES AND DUTIES

GST is included on all shipments within Australia.

For orders to countries outside of Australia, deliveries are shipped on a DDU (Delivery Duty Unpaid) basis, which means duties and taxes will be payable upon arrival in your country. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.

Palm Noosa do not refund tax and duties on returns or exchanges. Please contact your local customs office to obtain your tax refund.

FAULTY ITEMS AND RETURNS

We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please email us at customercare@palmnoosa.com.au soon as you receive your order and we can guide you swiftly through a resolution. Please provide our team with images of the damage, defect or fault for preliminary assessment.

If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.

RETURN SHIPPING COSTS

We offer Free Express Shipping on orders over $300 AUD, but we do not provide return shipping labels or cover the cost of return postage. If you decide to return your order, you will be required to pay the returns costs, unless in the event of faulty or incorrect goods being shipped.

For more information on our Returns Policy, please visit our Returns Page here.

We accept items back within 7 days of receipt in our Noosa Heads Boutique and within 14 days from receipt for purchases made online.

Full Price items are eligible for return for a Refund.

Sale items or items purchased during a flash sale/ promotional event are eligible for return for a Store Credit.

Final Sale items will be clearly marked 'Final Sale' and are not eligible for Return.

If you wish to make an online Exchange, simply return your order for a refund or store credit (per the items return eligibility) and purchase your desired item(s) using the standard ordering process.

Standard Exchanges can be made in Retail Stores.

RETURN SHIPPING LABELS

We do not provide return shipping labels. For all domestic and international returns, original shipping costs and return shipping costs are non refundable. 

Please ensure your garment is returned in its original condition; unworn, unwashed with tags attached. We strongly recommend inspecting and trying on all items upon arrival to ensure adequate time to return items within our returns time frame. 

START A RETURN

To start a return, please select where you're returning from below and your preferred return resolution:

Instant Refund - Full Price Items

Enter details below to get started

Start Return

Standard Refund - Full Price Items

If you wish to make an online return, please reach out to our customer care team at customercare@palmnoosa.com.au

Full price items are eligible for a Refund provided the garment is returned in its original condition; unworn, unwashed and in the original garment bag with tags attached.

Store Credit - Sale Items

If you wish to make an online return, please reach out to our customer care team at customercare@palmnoosa.com.au

Store credit is valid for 3 years from the date of issue. Any credit remaining at the time of expiry will no longer be available to use. Store Credit is issued in the form of a unique Gift Card code and is redeemable both in store and online.

Store Credit - Sale Items

If you wish to make an online return, please reach out to our customer care team at customercare@palmnoosa.com.au

Store credit is valid for 3 years from the date of issue. Any credit remaining at the time of expiry will no longer be available to use. Store Credit is issued in the form of a unique Gift Card code and is redeemable both in store and online.

If a faulty garment is being returned for a store credit, Palm Noosa will also credit you with the initial postage charge. We will email you once we have received your return item/s and confirm your store credit by issuing you with a unique credit code.

Standard Refund - Full Price Items

If you wish to make an online return, please reach out to our customer care team at customercare@palmnoosa.com.au

Full price items are eligible for a Refund provided the garment is returned in its original condition; unworn, unwashed and in the original garment bag with tags attached.

RETURN ADDRESS

Palm Noosa
PO Box 1106
Noosaville BC QLD 4566

We recommend using a traceable delivery method and taking note of your tracking number. Palm Noosa is not liable for the loss of garments in return transit. 

AFTERPAY PURCHASES