Refund policy
We accept items back within a 7 day period for return from day of receipt in our Noosa Heads Boutique.
We accept items back within a 14 day period for return from day of receipt for purchases made online.
We strongly recommend inspecting and trying on all purchased items upon arrival to ensure adequate time to return items within our returns time frame.
Please note, we do not provide return shipping labels. Your own return postage costs are non refundable.
FULL PRICE ITEMS
Full price items are eligible for Store Credit or Refund provided the garment is returned in its original condition; unworn, unwashed, with tags attached and with the original gift with purchase (tote bag/ pouch) that was sent.
For Health and Safety Reasons we cannot accept returns on earrings.
Returns that are damaged, show signs of wear (including traces of makeup, perfume, deodorant etc.) or do not have their original tags attached may not be accepted and may be returned to sender.
FINAL SALE ITEMS
All Archive Sale Items are FINAL SALE.
Final Sale items will be clearly marked online. Final Sale items are not eligible for return under any condition unless deemed faulty.
Returns that are damaged, show signs of wear (including traces of makeup, perfume, deodorant etc.) or do not have their original tags attached may not be accepted and may be returned to sender.
SALE ITEMS
Sale items or items purchased during a flash sale/ promotional event are only eligible for a store credit, provided the garment is returned in its original condition; unworn, unwashed and in the original garment bag with tags attached. Palm Noosa deems a Sale Item any item that has been marked down, whether permanently or for a limited time (for example during a flash sale).
Sale items or items purchased during a flash sale/ promotional event are not eligible for a Refund unless faulty or required by law.
Returns that are damaged, show signs of wear (including traces of makeup, perfume, deodorant etc.) or do not have their original tags attached may not be accepted and may be returned to sender.
SWIMWEAR
All swimwear must be tried on whilst wearing undergarments. If returned, the protective hygiene strip must remain in place. Returns will not be accepted if the protective hygiene strip is removed or altered, the top and bottom size of bikini sets differ, or the swimwear otherwise shows signs of wear.
SHIPPING COSTS
We do not refund initial shipping charges for items returned, other than for faulty items.
LODGE A RETURN
Please visit our returns page.
RETURN ADDRESS
Palm Noosa
PO Box 1106
Noosaville BC QLD 4566
We recommend using a traceable delivery method and taking note of your tracking number. Palm Noosa is not liable for the loss of garments in return transit.
FAULTY GARMENTS
We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order with images of the damage, defect or fault for preliminary assessment at customercare@palmnoosa.com.au.
If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.
It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.
STORE CREDIT
Store credit is valid for 3 years from the date of issue. Any credit remaining at the time of expiry will no longer be available to use. Store Credit is issued in the form of a unique Gift Card code and is redeemable both in store and online.
If a faulty garment is being returned for a store credit, Palm Noosa will also credit you with the initial postage charge. We will email you once we have received your return item/s and confirm your store credit by issuing you with a unique credit code.
RETURNING ONLINE PURCHASES IN STORE FOR REFUND OR STORE CREDIT
As an extension of our service, we do accept online purchases for return in store. Please note, our Retail Store acts as a drop-off point only. Once you’ve returned your item/s to store, your credit/refund will be issued by our Returns Team within 1-3 business days.