Terms & Conditions

This website is owned and operated by Palm Noosa. Every reasonable effort has been taken in the preparation of this website to ensure the accuracy of its contents, however, no warranty is given. Illustrations and all other photographic depictions are for presentation purposes only.

Please read the terms and conditions carefully before proceeding with entering our website. You are accepting these Terms & Conditions by accessing the website.

PLACING AN ORDER AND PAYMENT

By completing an online order, you are making an offer to purchase the product at the price on our website. All prices displayed are in Australian Dollars.

Payment must be made at the time of submitting the online order. Payment can be made by Visa, MasterCard, AMEX, or PayPal only. You warrant that you are an authorised user of the credit card or PayPal account used to complete payment. 
All online orders placed through this website are subject to confirmation and acceptance by Palm Noosa. We will email you with confirmation of the receipt of your online order. Palm Noosa may reject your online order for any reason and refund any payment made by you, at any time prior to dispatch.

RETURN POLICY

All sales are subject to our Returns Policy.

FAULTY POLICY

We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. In order to for us to facilitate the returns process and resolve the issue. Please email us at customercare@palmnoosa.com.au. Additionally, please provide our team with photographs of the fault for our preliminary assessment.

If the product is confirmed by our team to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product has already been returned to Palm Noosa and we find the product is found not to have a defect we will ship the product back to you.

It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with the care instructions. Please see our full Returns Policy for more information.
 
PRICING AND AVAILABILITY

We try to ensure that all details, descriptions and prices which appear on our website are accurate however, errors may occur. If an error is found in relation to the price of any goods that you have ordered, we will notify you and offer you the option to reconfirm your order at the correct price or to cancel your order. In the case that we cannot get in contact with you, we will cancel the order and refund you in full.

We do not guarantee the availability of an item until the order has been dispatched and we may have to cancel an order if an item is unavailable, in this case you will receive a full refund. If for any other reason we are unable to dispatch your order, we will notify you within three (3) business days.
 
Delivery costs are charged in addition to the order total and will be stipulated clearly at checkout.

Our website may contain errors and inaccuracies and we reserve the right to correct any errors or inaccuracies and to update information at any time without any notice.
 
STORE CREDIT

Store credits are applied to the account registered with the same email address used to place your order. Store credits cannot be transferred to other accounts. Store credit is valid for three (3) years. Any balance that remains after the three (3) year period will not be available for use. Store credit does not accrue interest nor can it be redeemed or refunded for cash.

PROMOTIONAL CODES

Palm Noosa occasionally has special offers that can be applied to your order by using a promotional code. In order to take advantage of these promotions, you must enter the promotional code in the space provided during the checkout process and hit the "apply" button. The value of the promotion will be applied to your order automatically.

If you have not applied the promotional code but your order was placed during the event contact our team customercare@palmnoosa.com.au straight after you’ve placed your order. It is up to our discretion to refund you the discounted amount.

Please note, only one promotional code may be used per transaction. Unless otherwise specified each promotional code may only be used once per customer.

Discount codes do not apply to sale items.

WEBSITE SECURITY

Palm Noosa does not store or keep credit card numbers from online transactions. The last four numbers and the expiry date of your credit card number are kept for order verification and identification purposes only. In the event a credit card is used without the holder's authorisation, the card holder must notify their credit card provider in accordance with their reporting rules and procedures.

INTELLECTUAL PROPERTY

Palm Noosa owns the intellectual property of its garment designs, fabric designs and images. Palm Noosa forbids the use of its designs and images for any purpose without prior written consent from Palm Noosa.

SEVERABILITY

In the event that any provision of these Terms & Conditions is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

WEBSITE AVAILABILITY

Palm Noosa will not be held liable for any consequences that may occur during any down-time of our website regardless of whether it is scheduled or unscheduled. 

PRIVACY POLICY

Please click HERE to see our privacy policy.

FULL AGREEMENT

This Terms & Conditions and Use of Website Agreement together with the other policies on this website are the entire agreement between us Palm Noosa and the user.

CHANGES TO TERMS & CONDITIONS

You can review the most current version of the Terms & Conditions at any time at this page.

We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms & Conditions constitutes acceptance of those changes.

GOVERNING LAW

These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Queensland, Australia.