We accept items back within a 7 day period for return from day of receipt in our Hastings Street Boutique.

We accept items back within a 14 day period for return from day of receipt for purchases made online.

We strongly recommend inspecting and trying on all purchased items upon arrival to ensure adequate time to return items within our returns time frame.

Please read our returns policy below, before emailing us at customercare@palmnoosa.com.au to notify us of your return.

FULL PRICE ITEMS

Full price items are eligible for Exchange, Store Credit or Refund provided the garment is returned in its original condition; unworn, unwashed and in the original garment bag with tags attached.

For Health and Safety Reasons we cannot accept returns on earrings.

Returns that are damaged, show signs of wear (including traces of makeup, perfume, deodorant etc.) or do not have their original tags attached may not be accepted and may be returned to sender.

SALE ITEMS

Sale items are eligible for Exchange or Store Credit provided the garment is returned in its original condition; unworn, unwashed and in the original garment bag with tags attached. Palm Noosa deems a Sale Item any item that has been marked down permanently.

Sale items are not eligible for a Refund unless faulty or required by law.

Returns that are damaged, show signs of wear (including traces of makeup, perfume, deodorant etc.) or do not have their original tags attached may not be accepted and may be returned to sender.

PROMOTIONAL ITEMS

Promotional items are eligible for Exchange, Store Credit or Refund provided the garment is returned in its original condition; unworn, unwashed and in the original garment bag with tags attached.

Palm Noosa deems a promotional item to be a full priced item marked down for a limited time that will return to its original price after the promotion ends.

Returns that are damaged, show signs of wear (including traces of makeup, perfume, deodorant etc.) or do not have their original tags attached may not be accepted and may be returned to sender.

SHIPPING COSTS

We do not refund initial shipping charges for items returned, other than for faulty items.

Your own return postage costs are not refundable.

RETURN ADDRESS

Palm Noosa
PO Box 1106
Noosaville BC QLD 4566

Palm Noosa is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

EXCHANGE POLICY

If a garment is being returned to exchange for a different size, your return postage costs are not refundable. Palm Noosa will post the replacement size to you free of charge.

FAULTY GARMENTS

We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order with images of the damage, defect or fault for preliminary assessment at customercare@palmnoosa.com.au.

If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.

STORE CREDIT

Store credit is valid for 3 years from the date of issue. Any credit remaining at the time of expiry will no longer be available to use. Store Credit is issued in the form of a unique Gift Card code and is redeemable both instore and online.

If a faulty garment is being returned for a store credit, Palm Noosa will also credit you with the initial postage charge. We will email you once we have received your return item/s and confirm your store credit by issuing you with a unique credit code.