Returns

Returns other than for faulty items must be made within 7 days of receiving your order for either credit or exchange, with proof of purchase. No refunds or exchanges on sale items unless faulty or required by law.

Returned garments must be in original condition and must not have been worn, altered or washed. They must be returned in their original garment bag with all tags in place. 

We strongly recommend inspecting and trying on all purchased items upon arrival to ensure adequate time to return items within our returns time frame.

Returns that are damaged, show signs of wear (including traces of makeup, perfume, deodorant etc.) or do not have their original tags attached may not be accepted and may be returned to sender.

We do not refund initial postal charges for items returned, other than for faulty items. Your own return postage costs are not refundable.

Please email us at customercare@palmnoosa.com.au to notify us of your return.

RETURN ADDRESS

Palm Noosa
Shop 3, 71 Hastings Street 
Noosa Heads QLD 4567

Palm Noosa is not liable for the loss of garments in return transit. We recommend using a traceable delivery method and taking note of your tracking number.

Exchange

If a garment is being returned to exchange for a different size, your return postage costs are not refundable. Palm Noosa will post the replacement size to you free of charge.

Faulty Garments

We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order with images of the damage, defect or fault for preliminary assessment at customercare@palmnoosa.com.au.

If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.

It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.

Store Credit

Store credit is valid for 12 months from the date of issue. Any credit remaining at the time of expiry will no longer be available to use. Online credit codes are only redeemable online and may not be used in store.

If a faulty garment is being returned for a store credit, Palm Noosa will also credit you with the initial postage charge. We will email you once we have received your return item/s and confirm your store credit by issuing you with a unique credit code.

Refund

No refunds unless required by law. If a faulty garment is being returned for a refund, the refund will include the initial postal charge. 

Returning Sale Items

No refunds or exchanges on sale items unless faulty or required by law.