HOW LONG WILL IT TAKE TO RECEIVE MY ORDER?

Your order will be dispatched same business day if placed before 12pm AEST or the next business day if placed after 12pm AEST. 

During busy periods, promotional events and sales there may be delays on the dispatch of your order.

Please note, Australia Post has temporarily suspended the Express Post Guarantee of next day delivery due to delays as a result of limited flights, social distancing requirements and an increase in parcel volumes. This means you may experience a small delay in receiving your delivery. 

Thank you for your understanding.

CAN I SHIP TO A PO BOX?

Yes, within Australia, we can ship to a PO Box.

CAN I CHANGE MY ORDER?

As our warehouse starts processing orders immediately after they are placed, we cannot guarantee that your requested changes can be made to your order prior to shipment.

Please make sure you choose your items carefully and add the correct shipping before placing your order.

If you have an urgent change contact our team via email customercare@palmnoosa.com.au straight away and we’ll try and assist with any change requirements, as once the order has left our premises we are not able to make any changes.

HOW CAN I TRACK MY ITEM?

Once you order is dispatched you will receive shipping confirmation, along with tracking details for your order.   

CAN I USE A GIFT VOUCHER?

Yes.  You will have the the option to add your gift voucher details to your order on  the checkout page.

WHAT DO I DO IF I RECEIVE AN INCORRECT ITEM?

Please email us ASAP at customercare@palmnoosa.com.au with your order number and style you’ve incorrectly received. Once we receive your request we will arrange a replacement or refund for you.

WHERE IS PALM NOOSA DESIGNED AND MADE?

Palm Noosa is designed in Noosa Heads and the majority of our items are handmade in India. You can find more information about our approach here.

WHERE CAN I FIND INFORMATION ABOUT SIZING?

You can find our size guide here. Each of our garments also include an individual sizing chart to assist you with a detailed measurement. Individual descriptions will provide you guidance to cut and fit of each Palm piece.

If you require further assistance please reach out to our Customer Care team at customercare@palmnoosa.com.au, or email us your contact number and request a call from our friendly team to assist you in purchasing your ideal piece.

MEDIA OR MARKETING ENQUIRY?

Please email us at media@palmnoosa.com.au.

WHOLESALE ENQUIRY?

Please email us at info@palmnoosa.com.au.