Returns
We accept items back within 7 days of receipt in our Noosa Heads Boutique and within 14 days from receipt for purchases made online.
Full Price items are eligible for return for a Refund.
Sale items or items purchased during a flash sale/ promotional event are eligible for return for a Store Credit.
Final Sale items will be clearly marked 'Final Sale' and are not eligible for Return.
If you wish to make an online Exchange, simply return your order for a refund or store credit (per the items return eligibility) and purchase your desired item(s) using the standard ordering process.
Standard Exchanges can be made in Retail Stores.
RETURN SHIPPING LABELS
We do not provide return shipping labels. For all domestic and international returns, original shipping costs and return shipping costs are non refundable.
Please ensure your garment is returned in its original condition; unworn, unwashed with tags attached. We strongly recommend inspecting and trying on all items upon arrival to ensure adequate time to return items within our returns time frame.
START A RETURN
To start a return, please select where you're returning from below and your preferred return resolution:
Enter details below to get started
If you wish to make an online return, please reach out to our customer care team at customercare@palmnoosa.com.au
Full price items are eligible for a Refund provided the garment is returned in its original condition; unworn, unwashed and in the original garment bag with tags attached.
If you wish to make an online return, please reach out to our customer care team at customercare@palmnoosa.com.au
Store credit is valid for 3 years from the date of issue. Any credit remaining at the time of expiry will no longer be available to use. Store Credit is issued in the form of a unique Gift Card code and is redeemable both in store and online.
RETURN ADDRESS
Palm Noosa
PO Box 1106
Noosaville BC QLD 4566
We recommend using a traceable delivery method and taking note of your tracking number. Palm Noosa is not liable for the loss of garments in return transit.
AFTERPAY PURCHASES
Please note full price items purchased via Afterpay are not eligible for return via Refundid. However you are most welcome to a Standard Refund.
SWIMWEAR
All swimwear must be tried on whilst wearing undergarments. If returned, the protective hygiene strip must remain in place. Returns will not be accepted if the protective hygiene strip is removed or altered, the top and bottom size of bikini sets differ, or the swimwear otherwise shows signs of wear.
EARRINGS
For health and safety reasons we cannot accept returns on earrings.
FINAL SALE ITEMS
Final Sale items will be clearly marked 'FINAL SALE' at checkout and are not eligible for return.
WINTER EDIT SALE
Sale items featured in our Winter Edit are eligible for return for a Store Credit.
RETURNING ONLINE PURCHASES IN STORE FOR REFUND OR STORE CREDIT
As an extension of our service, we do accept online purchases for return in store. Please note, our Retail Store acts as a drop-off point only. Once you’ve returned your item/s to store, your credit/refund will be issued by our Returns Team within 1-3 business days.
You can find our full refund policy here or otherwise please feel free to reach out to our customer care team at customercare@palmnoosa.com.au with further questions.
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