All orders are shipped from Noosa Heads, Queensland, Australia.
We offer Domestic and International shipping.
Shipping costs (Australian Dollars, including GST);
ONLINE WAREHOUSE SALE
All Online Warehouse Sale items are Final Sale and are not eligible for return or refund.
When your order has been placed, a confirmation email will immediately be sent to your nominated email address. If you do not receive a confirmation email, please email us at email@example.com
PROCESSING AND DELIVERY TIMES
For shipping we use Australia Post for all Domestic and International deliveries.
All deliveries are Express Post.
All orders will be processed on the business day following your order.
Once your parcel has been dispatched a unique tracking number will be sent to your nominated email address. You can track your parcel clicking on the link provided in the email.
Delivery times are in Australia Posts control, but we advise allowing 1-3 business days for domestic orders and 3-5 days for International orders.
Please note, Australia Post has temporarily suspended the Express Post Guarantee of next day delivery due to delays as a result of limited flights, social distancing requirements and an increase in parcel volumes. This means you may experience a small delay in receiving your delivery.
Thank you for your understanding.
DELAYS IN DELIVERY
During sale and holiday periods we will endeavour to commit to our normal delivery times, however some deliveries may take 1-2 days longer.
In the case of any delay to processing times, you will be notified by email.
If you require any changes to your order including incorrect address details and sizing, please contact us immediately at firstname.lastname@example.org ensure adjustments can be applied prior to the order being processed.
If your order has already been processed, Palm Noosa accepts no responsibility for incorrect details entered, however our usual returns process is available.
Shipments that are rejected by the receiver will result in the customer incurring redirection fees. In the instance that a shipment is rejected by the receiver, it is the customer's responsibility to contact us to notify us of the situation.
Palm Noosa reserves the right to cancel any order after purchase.
CURRENCY TAXES AND DUTIES
Note that all product prices indicated and payments made on palmnoosa.com.au are in AUD currency. GST is included to all shipments within Australia.
For orders to countries outside of Australia, deliveries to most countries are shipped on a DDU (Delivery Duty Unpaid) basis, which means duties and taxes will be payable upon arrival in your country. We are unable to estimate the amount of duties and taxes your package will incur as these charges are imposed directly by your local customs. Payment of these is necessary to release your order from customs. For more information, please contact your local customs office.
Palm Noosa do not refund tax and duties on returns or exchanges. Please contact your local customs office to obtain your tax refund.
All Palm Noosa packages are gift wrapped with tissue paper, sticker, drawstring garment bag and box. If you wish to include a personal note, please email email@example.com immediately after placing your order.
FAULTY ITEMS AND RETURNS
We aim to provide you with products of the highest standard and quality. If you have received a product with a manufacturing fault, please contact us as soon as you receive your order. This way we can guide you through the returns process and help resolve the problem. Please provide our team with images of the damage, defect or fault for preliminary assessment.
If the product is confirmed to have a manufacturing fault, we will replace the product or refund the price of the product to your original payment method at your request. If the product is found not to have a defect or deemed out of warranty, we will ship the product back to you.
It does not constitute a defect, if in our reasonable opinion, the product has, following the sale to you, become of unacceptable quality due to fair wear and tear, misuse or failure to use in accordance with care for instructions.
POSTAGE ON RETURNS
Returns will be processed for various reasons. Postage costs will be paid as follows;
LODGE A RETURN
If you have an exchange for any reason, please contact firstname.lastname@example.org and provide an explanation of the exchange and photographic evidence if the exchange is due to a fault.
If the exchange is due to a fault, Palm Noosa will issue you with a postage label for the return.
If the exchange is a general exchange, Palm Noosa will provide you with the Postal Address for the return.